Customer Support
Phone
For faster assistance, please include your order number when contacting us regarding an existing order.
Office & Hub Address
Pet Upchar
F85W+Q8R, Dinesh Pally,Chakda Mauza, Kolkata,
West Bengal – 700093
India
This address serves as our office and operational hub.
What Can You Contact Us About?
Product information Product availability Order-related questions Order status Delivery information Shipping charges Delayed deliveries Damaged products Replacement requests Refund requests Payment-related concerns Promotional offers General enquiries
Damaged Products & Replacements
Damaged Product
If you receive a product that appears to be damaged or defective, please contact us as soon as possible. Our team may request photographs, videos or other information regarding the condition of the product so we can review the issue and determine the appropriate resolution.
Eligible damaged or defective products may qualify for a refund according to our Refund Policy.
Replacement Requests
If a product arrives defective or broken, you can request a replacement within 3 days of delivery. Our support team will guide you through the process after verifying the issue.
Please review our Refund & Replacement Policy for complete details.
