TERMS & CONDITIONS

Last Updated: September 14, 2026

These Terms & Conditions ("Terms") govern your access to and use of petupchar.com, operated by Pet Upchar ("we", "us", "our"). By accessing our website, creating an account or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1 Eligibility & Account Registration

To place an order, you may be required to create an account or provide accurate registration details, including your name, email address, phone number and delivery address. You are responsible for:

2 Products & Pricing

We make reasonable efforts to display accurate product information, images and prices on petupchar.com. However, errors may occasionally occur. Pet Upchar reserves the right to:

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

3 Orders & Order Acceptance

Placing an order on our website is an offer to purchase the selected products. An order is confirmed only once you receive an order confirmation from us. Pet Upchar reserves the right to cancel or refuse any order, including due to:

If an order is cancelled after payment has been made, any applicable refund will be processed according to our Refund Policy.

4 Payments

By placing an order, you confirm that any payment information you provide is accurate and that you are authorised to use the selected payment method. We do not store your complete card details on our own systems — online payments are processed securely through Razorpay.

5 Shipping, Refunds & Replacements

Delivery charges, delivery timelines, refunds and replacements are governed by our dedicated policies, which form part of these Terms:

Acceptable Use

When using petupchar.com, you agree not to:

Intellectual Property

All content on petupchar.com — including our logo, product images, text, graphics and design — is owned by or licensed to Pet Upchar and is protected by applicable intellectual property laws. You may not reproduce, distribute or use our content for commercial purposes without our written permission.

Limitation of Liability

To the extent permitted by applicable law, Pet Upchar shall not be liable for any indirect, incidental or consequential damages arising from your use of our website or products, including delays caused by third-party logistics partners or payment providers. Nothing in these Terms limits any rights you have under applicable consumer protection law.

External Links

Our website may contain links to third-party websites or services. Pet Upchar does not control and is not responsible for the content, policies or practices of any third-party website.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of petupchar.com shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

Changes to These Terms

Pet Upchar may update these Terms from time to time. Changes will be posted on this page, and continued use of our website after any changes constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms & Conditions: