PRIVACY POLICY

Last Updated: September 14, 2026

At Pet Upchar, we respect your privacy and are committed to protecting the personal information that you provide while using our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it and the circumstances in which it may be shared. By using petupchar.com, you acknowledge the practices described in this Privacy Policy.

1 Information We Collect

When you browse our website, place an order or contact us, we may collect information necessary to provide our services. Depending on your interaction with our website, this may include:

We only seek to collect information that is reasonably necessary for operating our website and fulfilling customer requirements.

2 How We Use Your Information

Payment Information

We accept payments through Razorpay, a trusted third-party payment gateway, as well as Cash on Delivery (COD). When you make a payment through Razorpay, payment processing is handled directly by Razorpay. Pet Upchar does not intentionally store complete sensitive payment credentials such as your full card number or card security code on our own systems.

Customers should review Razorpay's privacy and security policies for further information.

Shipping Information

To deliver your order, we may need to share relevant delivery information with our logistics and shipping partners:

Information shared for delivery purposes may include your name, phone number, shipping address and order-related information necessary to complete delivery.

Cookies

petupchar.com may use cookies and similar technologies to improve website functionality and user experience. Cookies may help us:

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Third-Party Services

We may use third-party services for functions such as:

These third-party providers may process information according to their own privacy policies.

Information Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

Data Retention

We may retain customer information for as long as reasonably necessary for purposes such as:

When information is no longer reasonably required, it may be deleted or securely handled in accordance with applicable requirements.

Children's Privacy

Our website is intended for use by adults purchasing pet care products, and is not directed at children. We do not knowingly collect personal information from children. Parents or guardians should supervise children's use of online shopping services.

Your Choices

Depending on applicable law, you may have rights concerning your personal information. If you wish to ask about, correct or otherwise raise a concern regarding information associated with your account or order, you can contact us:

Changes to This Policy

Pet Upchar may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated version will become effective from the date indicated on the page unless otherwise stated.

Contact Us

For privacy-related questions or concerns: