Last Updated: September 14, 2026
This Shipping Policy explains how orders on petupchar.com are packed, dispatched and delivered, along with the applicable delivery charges and payment options.
1 Shipping Partner
We ship orders across India through Shiprocket, a trusted logistics platform that connects us with reliable courier partners depending on your delivery location.
The specific courier for a particular order may be selected based on service availability, delivery location and other logistical factors.
2 Delivery Charges & Payment Options
Razorpay & COD
Pay securely online through Razorpay, or choose Cash on Delivery (COD) and pay when your order arrives.
Applies on select items
A small delivery charge may apply on select lower-priced items (typically under ₹200) to help cover shipping costs. The exact charge, if any, is shown clearly at checkout before you place the order.
Order Processing
After an order is successfully placed, our team processes the order and prepares the product for dispatch. Products are packaged at our operational facility before being handed over to our shipping partner.
Order processing time may vary depending on:
Delivery Time
Delivery time depends on your destination and the selected logistics service. Estimated delivery timelines are shown at checkout and may vary depending on the destination, courier network and other logistical factors.
Delivery Delays
Occasionally, delivery may be delayed due to circumstances outside Pet Upchar's direct control, including:
We will make reasonable efforts to assist customers with delayed shipments.
Incorrect Address
Customers are responsible for providing a correct and complete delivery address and contact number. If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient or similar customer-related reason, additional delivery charges may apply where applicable.
Shipment Tracking
Once your order is shipped, you will receive tracking information so you can follow your shipment's progress. Tracking updates are provided by our shipping partner and may occasionally take time to update.
Damaged Package
If the package appears visibly damaged when delivered, customers are encouraged to inspect the product and contact Pet Upchar support as soon as possible if the product itself is damaged.
Shipping Charges & Refunds
If a customer requests a refund for a non-defective/non-damaged product, applicable shipping or logistics charges may be deducted from the refund. For damaged or defective products accepted under our Refund Policy, the applicable resolution will be determined after verification.
Contact Us
For shipping-related questions:
Phone
